Suntrup Ford Auto Group
2020 Kratky Rd St. Louis, MO 63114
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What you should do if you have a collision.

Your Rights
Why Ford Parts?

Having a collision is a bad enough. The repair process shouldn't add to the pain. That's why we at Suntrup Ford Auto Group have put together the information on this page as well as comprehensive Collision Guide that you can download by clicking here. We hope it helps to make the entire collision and repair experience less stressful.

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Suntrup Ford Auto Group is a member of the Ford Certified Collision Network (FCCN). That means we have the specialized training and tools necessary to return your Ford to its pre-collision condition. In addition, we use Original Ford Parts so you can be confident that every replacement part meets the highest standards for fit and function. Choosing Original Ford Parts is especially important in today's advanced driver-assist and safety systems where, for optimum performance, parts have to work together in a complex, interdependent system.

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Your Rights:

  1. You have the right to choose the collision center that repairs your vehicle. The insurance company can't force you to go to a collision center of their choosing.
  2. You have the right to choose the type of parts that are used in the repair process.
  3. You don't have to release your vehicle to the collision center to begin the repair process before you're ready.

Make sure to review the completed estimate before the repairs begin. It will list the work to be done and the parts that will be used in the repair.

Why you should choose Original Ford Parts when you are in an accident.

Because insurer's want to keep repair costs down, they'll ofen specify the use of afermarket, remanufactured, or even salvaged parts. This could, of course, lead to parts that don't have the same fit, finish, quality and durability of Original Ford Parts.

Ford Original Parts are designed and manufactured specifically for your Ford, so you can be sure they will fit precisely and provide long-lasting performance. In addition, to ensure optimal safety and performance in today's advanced driver-assist systems that all parts work together as a system.